Last week we were in the midst of a lesson in Crisis Public Relations at its worst from Blackberry. For a number of days there were outages worldwide and users unable to connect.  And Blackberry spokespersons were communicating with messages like "Message delays were caused by a core switch failure in RIM's infrastructure." That’s not [...]

Read More: 5 Simple Social Crisis Steps For Blackberry

In a report released last week by Altimeter Group, they studied more than fifty social media case studies gone wrong and discovered some surprising insights, among which was 76% of the crises could have been avoided by having proper training, staff, and a response process in place. Some of the examples used to measure in this Altimeter Group study are enterprise level, who often have resources at their disposal that SMB's or entrepreneurs do not. So what someone not on the enterprise level [...]

Read More: Altimeter Group Shares Brand Preparedness of Social Media Crisis

Today's guest post is written by Alicia Kan.  She is presenting next week's Spin Sucks Pro webinar on crisis communications. You'll find more information below. From BP to Kenneth Cole to Mattel, there is no lack of disasters that we, as communications professionals, can analyze and learn from. These examples add to the growing body [...]

Read More: The Forgotten Stakeholder In Crisis Communication

Twitter and Facebook might be social, but they aren’t pushovers. Both social media companies are expected to refuse shutdowns during times of crisis.


Read More: Social Media Giants Expected to Refuse Shut Down During Crisis

SocInteract represents an effective use of social media to raise funds and give back to the community. Targeting a global audience will allow people and organizations from all over the world to raise money for the Somalia famine crisis.


Read More: Using Social Media for to Help Somalia Famine Crisis

Was it only a matter of time? British government considers banning social media during “social unrest”.


Read More: Can British Government Ban Social Media During Crisis?