I am a Comcast customer. I actually love Comcast. I have their high speed internet service, cable and an HD box to compliment my wicked Sony TV.  I am a huge fan of On Demand and their programming is second to none.  I’ve called customer support a few times over the last 8 years and honestly … sometimes the issue was my fault, not theirs. A few years ago, Frank Eliason did something awesome.  He started monitoring Twitter for Comcast mentions and he quickly realized that there was an opportunity [...]

Read More: Comcast is Solving Customer Problems but Are They Changing Their Business Model?

Nike created a customer-focused online social media platform called Nike+ with a huge success, but the sportswear manufacture paid a price for such a success.


Read More: Nike+ Problems Show That Social Media Success Can Be Tricky

Facebook made changes to the Facebook Chat sidebar feature, several users are reporting. Now, your favorite online friends appear in the top section of Chat, with a separate list titled "More Online Friends" underneath. This makes it easier to find the Facebook friends you chat with often.However, we've also seen reports where select users are getting a mini News Feed in their Chat sidebar instead. In somes cases, the News Feed appears above your contacts. This appears to be more of an experimen [...]

Read More: Facebook Rolls Out Changes to Chat, Other Experiments, Leads to Problems