I am a Comcast customer. I actually love Comcast. I have their high speed internet service, cable and an HD box to compliment my wicked Sony TV.  I am a huge fan of On Demand and their programming is second to none.  I’ve called customer support a few times over the last 8 years and honestly … sometimes the issue was my fault, not theirs. A few years ago, Frank Eliason did something awesome.  He started monitoring Twitter for Comcast mentions and he quickly realized that there was an opportunity [...]

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