Hundreds of people come to this site each days for tips and advice.  Dennis and I try to think of what your needs are and then provide solutions.  But as we spoke the other day, we discussed having our readers tell us where they need help either in their social media efforts or with their [...]

Read More: Need Your Biggest Challenges With Social Media or Internet Marketing!

Whenever I come across a Facebook brand page with dozens of unanswered fan questions on the wall, I cringe. It's the digital equivalent of walking into a retail store and not finding a single employee to help you return a previous purchase or to tell you more about a product you're thinking of buying. That's [...]

Read More: 5 Challenges For Managing Customer Service On Facebook