Social media is expanding marketing. It's expanding outreach and branding. It's reducing advertising spends and increasing advertising hiring. It's doing so many wonderful things for business, but one thing that isn't getting the benefits of social media as much as it should is customer service. It's there. It's right in front of us, right under [...]

Read More: In a Fickle World, Customer Service is Suffering (despite the ultimate tool being right here)