An interesting study done by the National Restaurant Association, shows that those who are social media savvy are more likely to eat out, as well as be repeat customers. The study broke the group of adults into two groups – the "connected adults" and the "social media savvy adults". The connected adults were those individuals ...

Read More: Social Savvy People Eat Out More and Likely to Be Repeat Customers

AT&T, Verizon and a other U.S mobile operators have agreed with U.S regulators to start warning customers that they are approaching their monthly usage limits by issuing alerts to warn...

Read More: Major U.S operators agree to warn customers when they’re near usage limits

My sole gripe with Google Voice has been in its lack of capability for using shortcodes and MMS messages. It appears, though, that we're one step closer to the MMS...

Read More: Sprint customers can now use Google Voice for MMS…sort of

It's no surprise that WildTangent and T-Mobile have been working on a way to let Android customers rent apps on the cheap, and today we get to see the fruits of their labor. WildTangent has announced that their Android app has already gone online and is ready to rent to games to the magenta-clad masses.

Read More: WildTangent Rolls Out Android Game Rentals For T-Mobile Customers

According to the 2011 Cone Online Influence Trend Tracker released back in August, four-out-of-five consumers have changed their minds about a recommended purchase based solely on negative information they found online from the social customer. This is up from just 67 percent of consumers who said the same thing in 2010. Additionally, positive information has a similar effect on consumer decision making, with 87 percent of consumers agreeing a favorable review has confirmed their decision to pur [...]

Read More: [STUDY] The Social Customer and Their Influence of Other Customers

Image courtesy of Sprint.Sprint customers with hearing impairments have a new Android based communications option with the Sprint Mobile IP Relay service. The service lets hearing impaired Sprint customers place relay calls and communicate using text via a qualified relay operator.


Read More: New Sprint Mobile IP Relay for Android Serves Hearing Impaired Customers

Back in 2002, an old brand was reborn, taking those that thought they controlled it completely by surprise. Pass the Courvoisier Part Two, by Busta Rhymes and P. Diddy had climbed the charts, and made a huge splash in the cognac manufacturer’s sales, according to Precedent: “It is true, when Monsieur Busta Rhymes featured Courvoisier [...]

Read More: Catching up to the brand your customers are creating for you

Windows Phone 7.5 (Mango) will be available in the U.S. within a few weeks. Microsoft said that owners of Windows Phone 7 devices can expect to see updates soon. However, based on the Dell Official Corporate Blog, Windows Phone users who are AT&T subscribers may have a longer wait.


Read More: Dell Blog Indicates AT&T Customers May Have to Wait a While for a Windows Phone 7. ...

A new service has launched that allows brands to take a unique approach in how they rank their customers online. While services such as Klout attempt to rank people in terms of their social influence (number of followers, retweetability etc), ShopIgniter’s new commerce platform takes it one step further by analysing which of your customers are using their social networks most effectively to promote your products and services by word of mouth.It extends influence measurement by looking at how spe [...]

Read More: ShopIgniter finds your brand's most social media savvy customers

I had the pleasure of spending time with my dear friend Becky Carroll during the Lithium Likes To Love World Tour #L2LTour last week in Orange County. I asked her to do a quick video about my favorite chapter of her new book, The Hidden Power Of Your Customers. Chapter 9 – Culture of Customer of Service is all about change management, employee engagement and changing the mindset of the entire organization.

Read More: [Video] Becky Carroll talks about her book – The Hidden Power of Your Customers

Electronista doesn't have to work too hard to convince me that mobile phone companies' wireless data plans charge way too much for people who do not even come close to their plan's monthly data quota. Here, they report on a study by ValidasStudy: tiered data plans still unfair for many subscribers (Electronista)Are You Leaving Data On The Table With Your Smartphone Plan? (Validas)Two-thirds of the way through my billing cycle, I have only used 350.78MB of the 4GB available in my plan. This is de [...]

Read More: Whose Smartphone Customers Use the Most Data Per Month? AT&T, Sprint, T-Mobile or Verizon?

What: Google+ Scenario Planning for Customers and Brands When: Thursday, August 18th, 10am PDT / 1pm EDT Where: Via Google+ Hangout (http://l.ccarfi.com/18aug11) Who: Anyone interested in actively participating How: Just show up at the URL noted above with your strategy...

Read More: Google+ Scenario Planning for Customers and Brands

Welcome to our weekly edition of what's hot in social media news. To help you stay up-to-date with social media, here are some of the news items that caught our attention. What's New This Week? Foursquare Makes Business Page Set Up Easy: Foursquare Business Pages are now self-service.  "Any brand, organization, or publication can now [...]

Read More: Connect With Your Customers: This Week in Social Media

In this video I interview Mark Yolton, senior vice president of the SAP Community Network. Mark shares how SAP's community of 2 million members from 200 countries is organized around business roles (such as developers, IT professionals and business process experts) to better engage with customers. You'll find out how SAP puts together content focused [...]

Read More: How SAP Uses Communities to Connect With Customers

“If you can connect with your consumer’s identity, you win. It isn’t your brand that matters. It’s how your brand is a reflection of them that matters. […] The future belongs to those marketers who can find a way to become a part of their consumer’s identity.” - Shama Kabani, President, The Marketing Zen Group [...]

Read More: Your customers have egos (and that’s great for you)

I think Spike Jones (@spikejones) said it best on Twitter when he wrote "The problem with fishbowls is that you end up swimming around in your own crap." I've never really liked fish either, so I get exactly what Spike is getting at here. I have always been much more of a dog person. Spike [...]

Read More: It’s About Making The Customers The Center Of Attention

Tweet Looking to build your customer base and keep people coming back for more?The answer is to reward your customers.Want to know how? Keep reading…Why Rewards?It's easy to see that social media and other digital technologies are making a huge difference in the way brands interact with customers and how customers perceive a brand's image.With so [...]

Read More: 6 Ways to Socially Reward Your Customers

“The explosion of smartphones and tablets demonstrates the increasing consumer demand for accessing entertainment and communicating on the move,” commented Stephen van Rooyen, Deputy MD of Sky's Customer Group. “We have already responded to this by offering a range of services, including live TV, across many new innovative platforms and devices, like laptops and iPhones.”


Read More: Sky TV Goes Online and Mobile for all 10 Million Customers at No Extra Charge