When Netflix launched its subscription service in Brazil last September, it was highly anticipated as many saw it as an interesting alternative to piracy and to the local VOD offer. However,...

Read More: Brazil: Netflix’s Answer to Negative User Feedback

We are proud to nominate our client, Discover, for a 2011 Forrester Groundswell Award. View the official nomination here, and be sure to give it a quick rating or review and check out other entries!  When it comes to listening to customers, the credit card industry has been slow to embrace customer conversations. Faced with stricter [...]

Read More: Customer feedback helps Discover live their brand promise