Comcast and service are two words that have been closely aligned and analyzed since Frank Eliason initiated the @ComcastCares program on Twitter. Eliason built a new channel for engaging customers to solve their problems. More importantly, he also developed a new infrastructure at Comcast to learn from their experiences. Frank has since joined CITI, but [...]

Read More: How Social Customer Service is Changing the Culture at Comcast

"A good 65 percent of today’s grade-school kids may end up doing work that hasn’t been invented yet." – Cathy Davidson, co-director of the annual MacArthur Foundation Digital Media and Learning Competitions I saw a stat the other day that said most grade school kids aren't learning cursive handwriting anymore. It's pretty clear paper will eventually [...]

Read More: Sabotaging An Entire Culture