I had the pleasure of spending time with my dear friend Becky Carroll during the Lithium Likes To Love World Tour #L2LTour last week in Orange County. I asked her to do a quick video about my favorite chapter of her new book, The Hidden Power Of Your Customers. Chapter 9 – Culture of Customer of Service is all about change management, employee engagement and changing the mindset of the entire organization.

Read More: [Video] Becky Carroll talks about her book – The Hidden Power of Your Customers