Brands fail to respond to customer queries through social According to a study released by Socialbakers, ‘companies only respond to 5% of all their Wall questions on average’, with the telecoms, airlines and retail sectors leading the way and responding the most. The trend doesn’t appear to be limited to Facebook either; a study published [...]
Read More: We Are Social’s Monday Mashup #91
The casualties of print media's decline, as it is squeezed by online news
sources, go right the way down. When you add the current economic issues to
the m...
13 years ago
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